Question on how to avoid a particular message when working with tasks

Hello,

 

We're getting an error message in our Change ENablement application (ID 38) (that has no impact nor does it stop us from completing processes, but it is annoying):

 

 

We see this error in Change tickets when adding a Date to a customer Field (CAB Date). It does not prevent us from executing any processes, but my Change Management manager would like to know if it can be avoided. Could somebody explain what the message means, the impact, and how to avoid it?

Thanks

Eugene

 

Asked by Eugene McGeehan on Tue 3/26/24 11:42 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Tue 3/26/24 11:52 AM

Hi Eugene, 

When a ticket contains ticket tasks with estimated hours and start/end dates, the ticket's start/end dates and estimated hours are aggregated from those tasks, so that warning is just an indicator of that behavior. 

Let me know if you have further questions. 

Best,
Brittany Renn
TDX Support

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