Setting Parent and child on two change tickets

Hello I am trying to set a parent/child relationship on a two tickets with change classification. Per the KBA article this looks like it can be done. But on the ticket with the change classification  the option is blank when setting the parent.  

Asked by Keyon Farrier on Wed 3/20/24 2:40 PM
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Answer (1)

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Brittany Renn Wed 3/20/24 2:44 PM

Hi Keyon, 

Are you trying to set the change ticket as the parent of another ticket of a lower classification? A parent ticket can contain any of the child classifications below it, so it wouldn't be possible to have a change ticket as the parent of another change ticket. 

Brittany Renn
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