Can Workflow be triggered in the Sanbox?

I have a developer trying to assign a workflow in a ticket from the Sandbox and is getting the "No Available Workflows" message.  I checked that the Service, and Ticket Type are consistent, and the sandbox workflow is active.

Any ideas?

Thanks, Tevis

Asked by Tevis Boulware on Tue 3/19/24 2:19 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 3/19/24 2:24 PM

Hello Tevis,

What steps is this developer taking specifically, and from what page, to try to assign the workflow to their Sandbox ticket?

Mark Sayers
Sr Support Consultant, CS

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They have an open ticket and select Actions|Assign Workflow. I have tried it as well and none of the active workflows are displayed. However, the same ticket and workflow does work in Production. - Tevis Boulware Tue 3/19/24 3:59 PM
What app ID is this in your Sandbox? - Mark Sayers Tue 3/19/24 4:01 PM
430. I check the settings and nothing jumps out at me. - Tevis Boulware Tue 3/19/24 4:06 PM
I went to app 430 in Sandbox and there are no workflows that are active in that app. Go to TDAdmin > Applications > [app 430] > Workflows, and filter by "Active". There are no results currently. - Mark Sayers Tue 3/19/24 4:11 PM
Sorry wrong App, the App ID is 615, Security Tickets there were 10 active workflows in that app. I also went in and "activate" the one workflow of interest. I reset the workflow to activate, let's see what the user sees. - Tevis Boulware Tue 3/19/24 5:55 PM