Updating Ticket Task names dynamically in a workflow based on Parent Ticket

Via a workflow, is it possible to update the ticket task names dynamically based on information from the parent ticket?

For example, I know in notifications you can insert template tag to include the ticket ID via {{ ID }}.

Is there something similar available for ticket task names? Looking to see if this could include the ticket number or custom fields.

Asked by David Fernandes on Mon 3/18/24 11:54 AM Last edited Mon 3/18/24 11:56 AM
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Answer (1)

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Mark Sayers Tue 3/19/24 11:24 AM

Hello David,

I believe your implementation consultants will be assisting you with this from your implementation project directly, however a workflow will not be able to do a great job at dynamically updating ticket task names if there will be more than one of them, as it is too difficult to know specifically which position in the ticket tasks array (when you get tasks) a particular task will be placed in.

Mark Sayers
Sr Support Consultant, CS

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