Automation Rule Not Shown in Ticket
Please see below. I have an automation rule that only notifies groups and nothing else (no re-assignment and not notifying individual people). However, it appears the rule is executed, but does not show in the ticket feed, and the notifications are not listed in the feed.
https://app.screencast.com/cCSGFPwjJcprX
Is this expected behavior?
Thanks, Tevis
Asked by Tevis Boulware
on Thu 3/7/24 11:47 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 3/7/24 12:20 PM
Hi Tevis,
This has always been the expectation when the notification's *only* action is to trigger a notification, yes.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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