Auto Assigning an Asset to a ticket
I created a form that has the asset field embedded, so when someone adds that asset, is there a way to auto add to the assets/ci's tab?
Asked by James Richard
on Thu 3/7/24 10:14 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 3/7/24 10:45 AM
Hello James,
If you are using a custom asset attribute field on your request form, that will *not* associate the chosen asset to the ticket's Assets/CIs tab. You'd have to use the standard Assets/CIs field to acheive this.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
If you go to that form's builder page in TDAdmin, and click the Edit button for this asset field, does it show the standard field name "Assets/CIs" at the top of that modal window that appears, or does it say something about "Open attribute"?
- Mark Sayers
Thu 3/7/24 10:52 AM
That *should* associate the selected asset to the ticket on its Assets/CIs tab. I've not encountered a scenario where it doesn't before. Have you tested specifically? or just asking for informational purposes?
- Mark Sayers
Thu 3/7/24 12:01 PM