Can you create a none recurring scheduled ticket?

Can you create a none recurring scheduled ticket?

I tested the scheduled ticket option but there is no end date option, seems like there is no option in TDX to do this?

Asked by Melissa Larsen on Tue 3/5/24 1:20 PM
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Answers (2)

This answer has been marked as the accepted answer
Brittany Renn Tue 3/5/24 1:35 PM

Hi Melissa, 

Unfortunately, there is not currently a one time schedule option for scheduled tickets. I would suggest submitting this as an Enhancement Request. 

Best,
Brittany Renn
TDX Support

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Jim Lucas Mon 3/11/24 11:22 AM

I would also like to do exactly what Melissa asked.  I have submitted an enhancement request.  This is one thing that has always been an issue - periodically we are asked to provide temporary user access to a system, but do not want to leave the original ticket open.  We would like to trigger a new ticket for removal of that temporary access.  It would be helpful to be able to schedule a ticket creation for one off situations like this.

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