Display content of text area attribute in Ticket Created Template
I have created a ticket attribute which I am referring to by Attribute ID in the following code in a response to users.
-----CODE----
{{#Attribute23416}}
{{Name}} {{Value}} {{Text}} {{ID}} {{Description/Help}}
{{/
Attribute23416}}
-----/CODE----
The output is
Name Name"Value" ID
What tag do I use to reference the text I have in the "Description/Help" box within the attribute? So that I can display it on the email response to the users?
I've tried:
{{Data}} {{Description}} {{Help}} {{Description/Help}} {{Value}} <-- none of these seem to call the data I'm looking for from the attribute.
I've also looked in the docs and didn't seem to see the answer lurking.
I have also tried both TextBox and a TextBox type of attribute.
Thanks much,
Lewis
Answers (2)
Hi Lewis,
I'm not aware of a way to reference a custom attributes help text from within the context of a notification template currently. I would suggest submitting this as an Enhancement Request so this kind of feature can be considered for future versions.
Best,
Brittany Renn
TDX Support
Worst case solution is to create a new text area attribute that no-one can see (hidden in portal and tdnext) with default text, and then use that.