Reassign ticket to Round Robin


Hello, we currently have an iPaaS flow set up to round-robin tickets upon their filing. My inquiry pertains to the scenario where a ticket cannot be completed by the initially assigned user for any reason. When reassigning the ticket back to the original group by selecting the actions tab in the specific ticket, is there a way to trigger the round-robin process again, ensuring the assignment of the ticket to a different user within that group?

Asked by Ryan Turner on Tue 2/20/24 6:36 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 2/21/24 9:29 AM

Hello Ryan,

I don't know the specifics of that round-robin flow myself, so I'll have to ask about that.

Mark Sayers
Sr Support Consultant, CS

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Ok thank you, while you are checking on that I had another concern in regard to that round robin flow as well. I was wondering if we could trigger that round robin within a sub task in one of our workflows. Thanks for your help! - Ryan Turner Wed 2/21/24 9:31 AM