File size restrictions with the Attachment form field for Ticket Requests


I've referenced regarding file size restrictions, but the info on Ticket Requests seems to only point to attachments after a ticket is created (drag and drop or +Add within the ticket).

What are the file size restrictions/max ##MB of content selected at once/etc. within a Ticket Request when a user is uploading files during ticket creation via the Attachment form field (Browse button) for Ticket Requests?

Would it be the same as the ' +Add > Attachment, 'from my computer'' component (50 MB at one time) when in a ticket after submission?



Asked by Tanner Grubbs on Tue 2/20/24 11:46 AM Last edited Tue 2/20/24 11:46 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 2/20/24 1:00 PM

Hello Tanner,

I believe it should be 20MB, but this is easily test-able as well. I believe the screen just goes to an error page when you try to upload a file that is larger than what the system allows for.

Mark Sayers
Sr Support Consultant, CS

No feedback
Thanks, Mark. Just tested it and it seems the limit is 50MB for content selected at once. - Tanner Grubbs Tue 2/20/24 2:24 PM