Status of Ticket Coming Off Hold

Where can I find information on how to set up my ticketing app so when tickets come off hold they get a specific status.  

Asked by Alex Oquendo on Mon 2/19/24 11:58 AM
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Answer (1)

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Mark Sayers Mon 2/19/24 1:05 PM

Hello Alex,

There is a setting in your TDAdmin area of your ticketing app, under its Settings section, called:

Automatic Off Hold Status

When an on hold ticket automatically goes off hold (when the goes off hold date is reached or when a user comments on it), it will be moved to this status. If this status is not set, it will be moved to the status it had before it was placed on hold.

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