Workflow Notification Step - multi-value attributes

On a workflow notification step, we're looking at custom template variables with multiple values, but the notification doesn't seem to support that. Any ideas.

Asked by David Tod on Fri 2/2/24 4:48 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Fri 2/2/24 4:58 PM

Hello David, 

Unfotunately Notification steps do not support having custom template variables like a web service method step allows for. Instead you are relegated to using just the template tags that are available in the template tag drop down field.

This sounds like a good idea for an enhancement request though if you'd want to submit that.

Mark Sayers
Sr Support Consultant, CS

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Just to be clear, custom variables are supported, but if the variable has multiple values, the output just concatenates the values rather than doing a loop over the formatting. - David Tod Fri 2/2/24 5:08 PM

David Tod Fri 2/9/24 3:56 PM

FYI - I've had a bit of luck with conditional email formatting and the white-space CSS property, but Outlook365 seems to ignore it.

<!--[if !mso]><!--><div style="white-space: pre-wrap;"><!--<![endif]-->
<!--[if mso]><div style="white-space: pre;"><![endif]-->{{Value}}</div>

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