Notification to Knowledge Base article approvers

Is there a way to set up a notification to the knowledge bases approvers that an article is waiting to be approved?

Asked by Jeff Schilling on Thu 12/21/23 12:53 PM
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Answer (1)

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Mark Sayers Thu 12/21/23 1:04 PM

Hi Jeff,

It doesn't trigger anything currently when you save an article as submitted for review, nor is there a way to force that action to produce a notification, unfortunately.

You *can* create KB reports that look for articles in that state for the folks who will be your KB article approvers, and maybe deliver that to them multiple times a day if there are any report results.

Mark Sayers
Sr Support Consultant, CS

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