Desktop created for someone
I created a desktop for someone called "greg" this user can not see the desktop I made for them. I did this for someone earlier this year and they can see it. I can't figure out what I did to get them to see it. I only want this user to see that desktop.
Asked by James Richard
on Tue 12/19/23 10:18 AM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 12/19/23 10:23 AM
Hi James,
What steps exactly did you take when creating Greg's desktop?
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
in tdnext, i did new desktop and dragged the reports to the columns
- James Richard
Tue 12/19/23 10:30 AM
i did not create a desktop template in admin because I have my own desktop that is not in the template
- James Richard
Tue 12/19/23 10:31 AM
Ok, to give another use a desktop, you have to do this from TDAdmin. You either have to go into their account and build the desktop for them, or you have to build a desktop template, then give them (on their account in TDAdmin) a new desktop based on that template. Those are the only 2 ways for you to give someone else a new desktop.
Short of that, they'd have to build the desktop themselves in their TDNext > Desktop app tab. - Mark Sayers Tue 12/19/23 11:08 AM
Short of that, they'd have to build the desktop themselves in their TDNext > Desktop app tab. - Mark Sayers Tue 12/19/23 11:08 AM