Workflow Tasks showing under "Awaiting Approval"

I have a form that is used for laptop repairs and technicians go through a list of inspections and mark if components work. When the ticket is submitted the workflow checks if any of the fields were marked as "repair needed" and then creates a task for that repair and assigns it to a group.

Those tasks are being shows under the "Awaiting Approval" section of the ticket filters on the left column. There are not approvals on the ticket only tasks.

Tags workflow tasks
Asked by Tyler Steele on Wed 10/18/23 9:48 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 10/18/23 11:00 AM

Hello Tyler,

I could check into why they display like that, but in a way it *is* waiting for the person in question to confirm the task is completed. I'm not sure that it is a bug, but I suppose I also can't say that it isn't without an Engineering or Product team review.

If you'd like that please submit this as a formal support ticket here:

Mark Sayers
Sr Support Consultant, CS

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