API/Web Method to Notify Non TDX User
Hello, I haven't been able to find an API call, IPaaS connector method, automation rule, or workflow notification that allows the notification of a non-TDX user. Am I missing something or do you have any recommendations?
Thanks, Tevis
Asked by Tevis Boulware
on Mon 10/16/23 12:34 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Mon 10/16/23 3:31 PM
Hello Tevis,
The API endpoint for creating a Feed post allows you to input an email address as the notification recipient. Have you already tested that with a non-TDX user email address?
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
I don't see an API endpoint, or IPaaS connector method that allows a direct addition to the feed. You can update the ticket, which updates the feed, add feed comments through a ticket task, and get all feed entries. But I don't see how to directly add a feed entry.
Go ahead and close this out, I will find a work around. - Tevis Boulware Tue 10/17/23 1:27 PM
Go ahead and close this out, I will find a work around. - Tevis Boulware Tue 10/17/23 1:27 PM