Ticket Details Print View
Good afternoon,
On the Details page of a ticket, some fields are automatically built in TDNext, such as type, service, & priority. Is there a way to move these fields so that the name and other custom fields can appear first in the ticket details?
Valencia
Asked by Valencia Ingram
on Mon 9/25/23 4:23 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Mon 9/25/23 4:33 PM
Hello Valencia,
Unfortunately the placement of the baked-in fields has been hard-coded to appear higher in the Details view than custom attributes do.
This is not configurable currently.
It would make a great enhancement request though and you should submit that.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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