Article for Creating a Ticket Task Template

Is there an article on how to create a ticket task template? Is this function limited to admin users only? Thank you!

Asked by Megan Massaro on Fri 9/22/23 11:14 AM
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Answer (1)

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Mark Sayers Fri 9/22/23 11:23 AM

Hello Megan,

We do have a KB with a video example here on how to create Ticket Task Templates: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=40802

Task templates are only able to be created by an administrator of a ticketing app, yes.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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Thanks for the quick reply, Mark! Am I not able to see the web page at that link because I'm not an administrator of a ticketing app? I get a Permission Denied display. - Megan Massaro Fri 9/22/23 11:32 AM
Ah sorry about that, try this one: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=40126

The content in question will be roughly half way down the article. - Mark Sayers Fri 9/22/23 11:34 AM
Thank you! - Megan Massaro Fri 9/22/23 1:23 PM