Create Scheduled Tickets from Date Attribute


We would like to create Scheduled tickets based off of a custom attribute on a few of our Configuration Item fields.   For instance we have a Configuration Item for Applications where I would like to have a scheduled ticket created 6 months prior to the application's support contract expiration date (Support Contract Expiration is the custom field on the CI Record).   We presumed that would scheduling based off of a recorded date would be quick and simple however when we look at our scheduled tasks it appears to only have the ability to be based off of static Calendar Year constructs (Yearly, Monthly, Weekly, Daily).

Your guidance and support would be appreciated...Even if we are going down the wrong path trying to use a Scheduled Ticket.

Thank you.

Asked by Rik Miller on Mon 9/18/23 3:33 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 9/18/23 3:54 PM

Hello Rik,

The ticket schedule options indeed do not allow for what you are asking to achieve. There isn't yet a way to automatically create a ticket schedule either, so I don't have a solution to achieve this just at this point unfortunately, short of doing it manually.

You might consider submitting this as an enhancement idea though:

Mark Sayers
Sr Support Consultant, CS

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