Set Parent API Array error

How do I fix my array?

 

endpoint: https://mysupport.domain.edu/TDWebApi/api/{appId}/tickets/{id}/children

body

{
"childTicketIds":["14624090","14624084","14624079","14624074","14623941","14623940"]
}
 
result:
{
"ID": -1,
"Message": "childTicketIds must not be null. Errors:\r\n* Exception Message: Cannot deserialize the current JSON object (e.g. {\"name\":\"value\"}) into type 'System.Collections.Generic.IEnumerable`1[System.Int32]' because the type requires a JSON array (e.g. [1,2,3]) to deserialize correctly.\r\nTo fix this error either change the JSON to a JSON array (e.g. [1,2,3]) or change the deserialized type so that it is a normal .NET type (e.g. not a primitive type like integer, not a collection type like an array or List<T>) that can be deserialized from a JSON object. JsonObjectAttribute can also be added to the type to force it to deserialize from a JSON object.\r\nPath 'childTicketIds', line 2, position 21."
}
Asked by Scott Cory on Fri 8/25/23 2:59 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Fri 8/25/23 3:11 PM

Hello Scott,

It should just be an array of ticket IDs really, comma separated. Have you tried it that way already?

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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{
"childTicketIds":[14624090,14624084,14624079,14624074,14623941,14623942]
}

result: same error - Scott Cory Fri 8/25/23 3:14 PM
Try just sending simply: ["14624090","14624084","14624079","14624074","14623941","14623940"]

With no property name. - Mark Sayers Fri 8/25/23 3:16 PM
tested with and without double quotes and the result is:
{
"ID": -1,
"Message": "childTicketIds must not be null. Errors:\r\n* Exception Message: Invalid property identifier character: [. Path '', line 2, position 0."
} - Scott Cory Fri 8/25/23 3:23 PM
What headers are you including? - Mark Sayers Fri 8/25/23 3:24 PM
Content-Type | application/json - Scott Cory Fri 8/25/23 4:00 PM
Ok I'll have to have someone check on this, I am not sure. - Mark Sayers Fri 8/25/23 4:45 PM
In Postman where I tested I get it to work when I just pass the child ticket IDs as an array in the body (no quotes around the individual IDs). Like so:

[123445,678990] - Mark Sayers Mon 8/28/23 9:38 AM
Thank you Mark, I just needed to omit the curly braces { } from the body and the array worked. "Successfully added 225 child ticket(s) to this major service request." - Scott Cory Mon 8/28/23 12:15 PM
Scott Cory Fri 8/25/23 3:28 PM Last edited Fri 8/25/23 3:28 PM

see attached

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