Knowledge Base Article and Time Type field visibility
Hello,
Is there a way to control the visibility of the Knowledge Base Article field and the Time Type fields when updating a ticket?
We are looking to hide these fields on a specific form.
Thanks,
Krysten
Asked by Krysten Adler
on Thu 8/17/23 2:34 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Thu 8/17/23 4:06 PM
Hi Krysten,
Unfortunately, I don't believe it's currently possible to edit/remove those baked in fields on the ticket > update view. I'd probably suggest submitting a Product Idea to ask for that to be possible going forward.
Best,
Brittany Renn
TDX Support
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