{{UpdateText}} tag passing HTML in email notifications

Hi, I am utilizing a custom notification template for a handful of applications. I am having an issue that the update text is passing html tags as a string into the email. 

Is there anyway around this? 

The code for my notification template is as follows:

 <table width="100%" border="0" cellpadding="0" cellspacing="0" style="width:100%; border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; background: #ffffff; font-family: sans-serif; font-size: 14px; line-height: 20px; ">
    <tbody>
      <tr>
        <td bgcolor="#DEDEDE" style="padding:0.5em 10px; border-bottom:1px solid #ffffff;width:15%"><strong>Comment Added</strong></td>
        <td style="padding:0.5em; border:1px solid #dddddd;">{{UpdateText}}</td>
      </tr>
    </tbody>
    </table>

Thank you,

Asked by Naseem Benjelloun on Wed 8/9/23 12:46 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Wed 8/9/23 12:53 PM

Hi Naseem, 

Can you try listing the tag as {{{UpdateText}}} instead of {{UpdateText}} and see if that helps? I believe that HTML-typed text needs 3 curly brackets instead of 2 for a formatted display.

Let me know if that helps. 

Best,

Brittany Renn

TDX Support

No feedback
This resolved it, thank you! - Naseem Benjelloun Wed 8/9/23 1:42 PM