API - searching for tickets with no person responsibility

Is there a way to use the TDWebApi/api/{appId}/tickets/search method to search for tickets with no person assignment, ResponsibleUid? 

I thought you might be able to use null or leave it blank but I still get tickets that are assigned to people and have a ResponsibleUid in the ticket's response. 

for example, my payload looks like: {"StatusIDs": [46386], "ResponsibleUids": null}

Asked by Nick Nunn on Wed 7/5/23 4:54 PM Last edited Wed 7/5/23 4:54 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 7/5/23 4:56 PM

Nick,

I'm honestly not sure if that endpoint accepts a null search, just like you can't do it in the UI really. You can do it via a report though, and just use the endpoint to call a report with its results, and get it that way.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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Hi Mark, the report was my backup plan but I thought I could save some extra calls by using search since it contained all the ticket information I needed.

There is a "Only Person Unassigned" option in ticket search but I can't find a matching property in the API documentation. - Nick Nunn Thu 7/6/23 8:56 AM
Hi Mark, I think I may have figured it out but didn't think to look into the AssignmentStatus property.

Also, It looks like the documentation is a bit off. I think it should read "false if only tickets not assigned to a user should be returned" instead of true twice. https://solutions.teamdynamix.com/TDWebApi/Home/member/TeamDynamix.Api.Tickets.TicketSearch.AssignmentStatus - Nick Nunn Thu 7/6/23 9:05 AM
I reported that documentation page to have it looked in to for you. - Mark Sayers Thu 7/6/23 9:50 AM