Asset/CI on Ticket Report not available
The Help documentation for the Ticket report specifies that
Asset/CI
The asset(s) or configuration item(s) associated with the ticket.
However, this field is not available in the fields. Is the Asset/CI not available for ticket reports?
Thanks, Tevis
Asked by Tevis Boulware
on Wed 6/14/23 5:16 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 6/15/23 8:56 AM
Hi Tevis,
Unfortunately there isn't a report column for ticket reports available for displaying. You can show how many assets are associated with each ticket via Asset/CI Count, but not the actual asset info.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
1 of 1 users found this helpful.
Thanks, and I was confirming just in case I was missing something (like that has never happened before!)
- Tevis Boulware
Thu 6/15/23 10:26 AM