Report SLA violations with escalation between teams
Currently, our Service Desk escalates some tickets to our Infrastructure team. The issue is that sometimes the SLA is violated before the Infrastructure even gets the ticket. Is there a way to select the team that violated the SLA instead of a True/False violation?
Asked by Jodi Laue
on Wed 6/14/23 4:32 PM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Wed 6/14/23 5:00 PM
Hi Jodi,
Unfortunately this isn't something we currently capture, however you should submit it as an enhancement idea using this service if you're interested: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback