Using Scheduled Tickets
Is there any where that we can put a description in a scheduled ticket (aside from putting a very lengthy title) ? Without creating a new template for each one
The issue is that we are trying to group together the scheduled tickets...but we really don't want to create a new template each time as that will make it harder for reporting purposes
Asked by Darla Bury
on Mon 6/12/23 3:56 PM
Last edited Mon 6/12/23 4:03 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Mon 6/12/23 4:02 PM
Hi Darla,
The Description field is embedded within the ticket template, so you'd have to have a separate template for each description if you were wanting to supply different descriptions to your scheduled tickets.
Let us know if you have further questions!
Best,
Brittany Renn
TDX Support
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