Resource Pool Manager

We are attempting to add a user as a manager to a resource pool, but the user's account does not appear in the lookup list.

Is there a particular set of criteria for which technicians can and cannot be added as mangers to resource pools? I do not see any listed criteria in the Getting Started with Resource Pools article.

Thank you.

Tags resource-pools
Asked by Anderson Hanchett on Thu 6/8/23 6:59 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Fri 6/9/23 11:20 AM

Hi Anderson, 

 

Does the user in question have access to the Resource Management application? 


Thanks, 
Brittany Renn
Support Consultant 

2 of 2 users found this helpful.
That resolved the issue. Thank you. - Anderson Hanchett Fri 6/9/23 12:01 PM