Add an alert to all tickets based on Form or some other relevant field
I would like to have a Ticket Closed alert added to all tickets related to my group of technicians.
The idea would be to monitor when tickets close, in real-time, to see if some need to be reviewed for accuracy.
I can manually add an alert on a ticket by ticket basis but having it added at time of ticket creation would be ideal.
Asked by Joe Rojas
on Thu 6/8/23 1:38 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 6/8/23 2:10 PM
Hello Joe,
Unfortunately there isn't a way to add an alert upon creation. For now it is a manually achieved action after the ticket exists already.
This would make a good enhancement idea though.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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