Automatic Replies to emails

Is there a way, or a feature to enable a site wide out of office message, for example, our campus is closed over Christmas break and would like to be able to push out a basic "we have received your email but may not reply until such and such a date due to break" or something along those lines.

I would like to have this applied to all monitored email addresses at the same time if possible.

Thanks,

Nick

 

Asked by Nick Christiansen on Wed 5/31/23 4:59 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 6/1/23 9:45 AM

Hi Nick,

Unfortunately TeamDynamix doesn't have anything like that for functional organization days off/breaks. The ticket creation notification template is the only thing that is "auto-generated" when you submit a ticket, but you'd have to modify it every time the campus was going on break which would be a pain.

It would make a nice enhancement feature though.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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