Reporting: Is the "feed" or "comment" box a reportable data point?



Our HR department created a report to show tickets with a status class of On Hold and the "goes off hold" so they can monitor tickets that may have stalled. They would also like to add the reason for putting the ticket on hold, either through the feed or the comment box via update. Is the feed or the comments box a reportable field? I can't find anything in the list.




Tags reporting
Asked by Eugene McGeehan on Tue 5/30/23 1:10 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 5/30/23 1:48 PM

Hello Eugene,

Unfortunatly this is not currently something that can be reported on, though it has been asked for many times. You should put in an enhancement request for this also to log it under your organization.

Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thanks Mark! - Eugene McGeehan Tue 5/30/23 3:14 PM