Transfer tickets between TDX instances

Another department within our organization has their own SaaS instance of TDX.  What is the suggested method for transferring tickets between the two instances?

Asked by Bobby Jones on Wed 5/24/23 1:57 PM
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Answer (1)

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Mark Sayers Wed 5/24/23 2:48 PM

Hello Bobby,

The best way to do this would be iPaaS by allowing it to use the APIs to create a ticket into the other instance with credentials that have been securely provided.

Outside of that, you'd have to have either a web service method step that makes a call out to the other instance, or else a self-created system that could execute a script making an API call to the other instance when a webhook was received for a ticket that was marked in some way as needing moved.

In any of those options, you'd have to have a valid set of user/service account credentials that could make the API call to their endpoints for ticket creation.

It wouldn't be a true "move" of the ticket, only a creation of a ticket in their instance using information from the ticket in the current instance.


Mark Sayers

Sr Support Consultant, CS

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