Ticket form and workflow
We use various ticket forms to create tickets directly in TDNext, and not via a Service in the Portal. Can a Workflow be automatically assigned to a ticket form in such a case? It seems the only way to associate a workflow with a ticket form is via a Portal Service. Is that the only automatic option?
Asked by Jon Ricketson
on Mon 5/1/23 8:52 AM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Mon 5/1/23 9:15 AM
Hi Jon,
You should be able to setup an Automation Rule in order to automatically assign a Workflow based on some criteria of the ticket. The KB article below outlines getting started with Automation Rules:
Let me know if you have any questions!
Best,
Brittany Renn
TDX Support
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