Report KPI Excluding Time Placed on Hold
I am attempting to create a report displaying the time from ticket creation to closure/resolution but excluding the time that tickets are placed on hold. Is this level of filtering feasible?
Asked by John da Costa
on Tue 4/11/23 12:49 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Tue 4/11/23 2:00 PM
Hi John,
There isn't currently a filter that provides the option to exclude on hold time from ticket report metrics. I would suggest submitting an Enhancement Request so that type of feature can be considered in future versions: https://solutions.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2148.
Best,
Brittany Renn
TDX Support
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