Days in status


Is there a counter or way to calculate the days a ticket spends in a status?   This would help pinpoint problem areas or where tickets are stalled.

Asked by Shannon Sharon on Tue 3/14/23 8:37 PM
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Answer (1)

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Mark Sayers Wed 3/15/23 10:05 AM

Hello Shannon,

Unfortunately there is not a counter that displays (or can be reported on) how long tickets spent in a certain status along its lifetime. This would be a great enhancement request though!

Mark Sayers
Sr Support Consultant, CS

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