Groups
Is there a way to make a group that owns reports but cannot be assigned tickets?
Asked by JAMES HOUSEHOLDER
on Thu 2/2/23 3:06 PM
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Answer (1)
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Mark Sayers
Thu 2/2/23 3:24 PM
Hello James,
This should be possible yes. If you do not give the group access to the Ticketing application (from TDAdmin > Users & Roles > Groups > [select group] > [ticketing applications tab]), then you can mark the group as an owner of a report but they aren't eligible to be assigned to tickets.
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