Groups

Is there a way to make a group that owns reports but cannot be assigned tickets?

Asked by JAMES HOUSEHOLDER on Thu 2/2/23 3:06 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 2/2/23 3:24 PM

Hello James,

This should be possible yes. If you do not give the group access to the Ticketing application (from TDAdmin > Users & Roles > Groups > [select group] > [ticketing applications tab]), then you can mark the group as an owner of a report but they aren't eligible to be assigned to tickets.

1 of 1 users found this helpful.