What's the best way to move a ticket in workflow AFTER a specific status change occurs.
I can't be the only one who wants to drop a ticket into the workflow and wait for a specific status to make it move to the next step in the workflow.
Do I have to create a loop with a timer and a condition?
This should be simple.
TjD
Asked by Tim Daugherty
on Wed 2/1/23 2:48 PM
Last edited Wed 2/1/23 2:48 PM
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Answer (1)
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Mark Sayers
Wed 2/1/23 3:14 PM
Hello Tim,
Essentially yes, that is what you'd have to do to achieve this, short of having iPaaS available to have it find and update a workflow step for you so it gets completed only after iPaaS checks and confirms the ticket's status is the value you're wanting to check for.
Sincerely,
Mark Sayers
Sr Support Consultant
No feedback
The Workflow fails to validate - says I created a loop - which I did ... I want it to check every 30 minutes
- Tim Daugherty
Wed 2/1/23 4:05 PM
You'll need a web service step involved in that loop, where the web service step is just a GET of the ticket (that's the easiest way to alleviate the looping error problem).
- Mark Sayers
Wed 2/1/23 4:07 PM