iPaaS flow issues

We noticed issues with the workflows associated with iPaaS around 3:18pm yesterday, Monday.  Has anyone else experienced issues with their flows, like the one below?​​​​​

System (private)
The "Ticket Status Change: On Hold Awaiting Approval" IPaaS flow step completed unsuccessfully.
A fatal error was encountered. Message: Response status code does not indicate success: 504 (Gateway Time-out).

Tags workflow ipass
Asked by Robert Kelly on Tue 1/24/23 9:36 AM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 1/24/23 9:57 AM

Hi Robert,

I believe Bryan already submitted a support ticket reporting this issue to us. We're investigating what caused this, but it did seem to resolve after a short time.

No feedback
Hi Mark,
Thanks. I am very interested in the cause and what actions, if any, are required on our side to resolve.
Robert - Robert Kelly Tue 1/24/23 10:01 AM
Initial suspicions are that it was on the ticketing workflow side of things, not the iPaaS/configuration side. - Mark Sayers Tue 1/24/23 10:02 AM
All of our webhooks went unchecked without explanation. - Robert Kelly Tue 1/24/23 4:14 PM