When placing a ticket on hold, can the time to be taken off hold be set on a global level (default setting for all tickets)

When setting a ticket to on hold , the default time is set for 12am for the day selected.  Can the time be set to another time by default for all tickets.  We would like that when a ticket is changed to on hold, the technician selects the date and the time is automatically set for 6am so the technician doesn't have to set the time.   thanks!

Asked by Kay Kazinski on Thu 1/19/23 1:38 PM
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Answer (1)

Brittany Renn Thu 1/19/23 1:53 PM

Hi Kay, 

Unfortunately, it is not possible to change the default time to take tickets off hold, however, I do believe this feature has been requested in the past. I would highly suggest submitting an Enhancement Request using the 'Submit a Product Idea' button on our Homepage. 

Please let me know if you have any questions about this! 



Brittany Renn

TDX Support

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