Ticket and Workflow Tasks

I was curious if there was any way to format Workflow and Ticket Tasks when they display in a ticket?  Currently, they are connected together and you have to pay attention to which box is which task - can be especially "disastrous" when marking a task complete and the wrong one is clicked.  (See pic)  Wasn't sure if there was a way to break them apart or even format the color of their header bars?  Thanks!

Asked by Courtney Dobbs on Fri 1/6/23 11:52 AM
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Answers (3)

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Mark Sayers Fri 1/6/23 12:40 PM

Unfortunately there is no way to format them currently, no. An enhancement request would be your best bet if you wanted to formally submit something asking for ways to achieve this in the future.

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David Tod Fri 1/6/23 11:58 AM

I like this idea, but I also think this is another instance where a custom CSS/JS option would be useful. I asked a question about this and filed an enhancement request (21989299).


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Courtney Dobbs Fri 1/6/23 12:54 PM

Thanks Mark, I'll look to doing that then!  Todd, thank you for your input as well.  

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