How do I view tickets that I have created that are still open and not assigned to me?
How do I view tickets that I have created that are still open and not assigned to me?
Asked by Brandon Fryman
on Thu 1/5/23 11:45 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Martinez
Thu 1/5/23 12:08 PM
Hi Brandon,
Since you are still in Implementation, I sent you an email outlining a few items. In short, in TDNext in the Ticketing Application you created the Ticket in, in the left navigation is the blue Tickets button. Clicking on that will display in a grid view all tickets in a New, Open, In Process or On Hold status regardless of who is assigned to the Ticket.
Thanks,
Mark
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