Survey report that shows how many surveys were sent regardless of whether they were completed
Hi Mark,
Is there a way to set up a survey report that will give me all surveys that were sent in a month, regardless of whether the survey was completed by anyone?
In the Survey section in our Ticketing app, I can bring back every survey we've ever sent regardless of whether it was completed, but as soon as I add date parameters it only brings back completed surveys. I have the same issue in Analysis.
We are interested in tracking our overall survey response rate, which is why I need both completed and not-completed results.
Thanks!
Erin
Answers (2)
Hi Erin,
Unfortunately there isn't a great way to achieve this. The reporting mechanism requires a response for a result to appear.
Thanks Mark - opened SR 21769663 as an enhancement request for this if anyone else is having this issue and wanders across this Question.