When you click on a report, a column isn't selected that you can see to determine how it's sorting the data. When you click a column title in a report, it turns red and becomes the column you're sorting by. You can change the sort order by clicking the column title which changes the direction the arrow is pointing. The default order seems to be the modified column, descending order. Is there a way to change a report (specifically the "Assigned to Me" ticket report) so it automatically sorts by Due Date?