Weird Error when trying to activate TD Email Monitor
I am currently trying to set up a TD Email Monitor (which I have done before), but for some reason I keep getting the following error:
"Could not connect to server. Please check to make sure the credentials, server name, and port are correct."
I can see the TD Email Monitor in the list, however, it is inactive and will not activate.
Any ideas as to how to fix this?
This is likely due to how you generated your access token and likely because your own account was signed in to SSO at the time you generated the token for the auth account.
My suggestion is to open a tab on your browser and sign yourself out of O365.com first, then click the Generate Token button on the auth account page. Then sign in to the Microsoft prompt using the credentials of the mailbox itself if at all possible.
Sr Support Consultant, CS
If it didn't allow you to specifically choose which account you want to generate the tokens with, then there's still something registering that an account is currently signed in to O365 in that browsing session and you need to sign the current account out.
If you know how to sign in to TDAdmin in a private browsing session around SSO you could try going that route. If you're not familiar with your local credentials that might not be a viable option without further assistance from our side and I'd recommend submitting a ticket so Support can formally address it in a non-public forum. - Mark Sayers Tue 10/25/22 1:15 PM
If it's an OAuth IMAP type account, is IMAP still enabled on this mailbox?
If it is OAuth non-IMAP, were the 2 API permissions added in Azure? - Mark Sayers Tue 10/25/22 1:24 PM