Email Replies - signatures becoming attachments
Is there a way (aside from disabling attachments altogether via the "Allow the system to add attachments to created items." option) to identify and remove attachments created by signatures?
Off the top of my head, we could look at an ipaas flow and a filename pattern like "image001" but ideas are welcome.
Answers (2)
Hello David,
Within TDX, no there is not a way to do this unless you're going to use iPaaS, but you'd have to know what the file names were going to be and you'd have to ensure that no legit file attachments *ever* used that same file name.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
I went at this a different way in my enhancement request: Change #4322408. Feel free to +1 this if it speaks to you.
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Describe the problem this enhancement addresses.Show Help for Describe the problem this enhancement addresses.
If a person sends an email with screen shots and a signature image, TDX attaches them all to the ticket. There is nothing to differentiate the images when looking at the ticket unless you open each file. And when people reply back and forth via email and each have images in their email signatures (which is heavily encouraged at our university), the hard-to-differentiate images keep piling on.
Describe the ideal solution to the problem
Suggestions (in probable complexity of easier to harder):
* Have the image size displayed next to the image. Most signature images are small compared to other items that might be attached to the ticket. Plus seeing many images of the same small size may further help determine what not to look at.
* Have a thumbnail displayed with the attachment information.
* Provide an inline viewer.
* Code to determine that the email signatures are not attached in the first place or are not continually added on once attached. This has to exist somewhere already.