KB Attrubute Visibility - Published & Public

What KB permission is tied the "Published" and "Public" KB attributes? Some of our users can see the status of these two attributes under "Details" when looking at the main page of a KB, and others cannot. Is it possible to make those attributes visible for all technicians?

Tags published public knowledge-base KB attribute
Asked by Morgan Cranston on Thu 9/8/22 3:03 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 9/8/22 4:39 PM

Hello Morgan,

You can publish a KB article if you have permissions to Publish Articles in your client portal's Security role permissions.

The ability to make it Public or not has to do with being able to edit articles (either all articles or articles that you own), because it's handled from the Permissions tab inside the Edit page of a KB in the client portal.

Mark Sayers
Sr Support Consultant, CS

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