Response Template Formatting
With the release of the rich text editor for updates and comments in 11.5, is there a specific tag or another way for us to do basic HTML formatting in our ticket response templates? I tried adding bold with <b> tags but the system seemed to say no.
Thanks!
Asked by Steve Aker
on Thu 8/18/22 2:52 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 8/18/22 4:31 PM
Hello Steve,
Unfortunately response templates do not currently support HTML formatting. That would be a great enhancement request though now that the Comments and Description fields support it though.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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