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What constitutes as a KB that is "read" (read by history/tab)? Does a user just need to access the article, or is there some other criteria?
Asked by Morgan Cranston
on Fri 8/12/22 11:07 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 8/12/22 2:48 PM
Hi Morgan,
I answered your ticket 21006221 with this response but essentially you have to be signed in to TDX and actually access a KB to be credited as having "read" that article.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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