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What constitutes as a KB that is "read" (read by history/tab)? Does a user just need to access the article, or is there some other criteria? 

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Asked by Morgan Cranston on Fri 8/12/22 11:07 AM
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Answer (1)

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Mark Sayers Fri 8/12/22 2:48 PM

Hi Morgan,

I answered your ticket 21006221 with this response but essentially you have to be signed in to TDX and actually access a KB to be credited as having "read" that article.

Mark Sayers
Sr Support Consultant, CS

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