Can a custom ticket attribute with type=person be defaulted to be the ticket Creator on the ticket's form?
Asked by Jon Ricketson
on Fri 8/12/22 9:14 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 8/12/22 12:41 PM
Unfortunately custom ticket attributes aren't able to be dynamically set. You can of course hard-configure the field to have a default value on the form builder page in Admin for this form, but it isn't able to be dynamically set to match the value of another person-picker field.
No feedback
Thanks Mark. What I really wanted was to be able to select (Current User) as the value on the ticket form. Sorry, I should have been more specific. Is this a possible future enhancement?
- Jon Ricketson
Fri 8/12/22 1:03 PM
I don't know if it is on the radar or not, but you can always submit it yourself via this service: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
- Mark Sayers
Fri 8/12/22 4:12 PM