Days counted for Survey Time Between Requests
How are the days counted for the Survey setting of Time Between Requests? We have ours set to 7 days. So if the survey was sent on the 1st, would the 7 day count be on the 8th or the 9th that they become eligible to receive another survey of that type? And it applied broadly by day and not by minutes correct?
Thanks.
Phuong
Asked by Phuong Hoang
on Wed 8/10/22 12:00 PM
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Answer (1)
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Mark Sayers
Wed 8/10/22 2:40 PM
Hello Phuong,
It should track the sent date of the survey request, and the person would not be eligible to receive the same survey for (24 time X) days after that date, where X is your number of days you configured.
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Ok so if the person receives survey on Aug.1 @ noon, they won't be eligible for the same survey until Aug. 8 after 12pm. Correct?
- Phuong Hoang
Thu 8/11/22 2:08 PM
If you've set it to 7 days before it can resend, then in that scenario yes, it shouldn't be able to send *that* exact survey (not all surveys, just that one survey) to that user again until 8/8.
- Mark Sayers
Thu 8/11/22 4:19 PM