Set Knowledge Base article based on ticket form choices

Is there a way to set the Knowledge Base article on a ticket based on the ticket form choices?

We can certainly do this via iPaaS, but wondering if there's something more obvious built-in.

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Asked by David Tod on Thu 8/4/22 9:48 AM Last edited Thu 8/4/22 9:49 AM
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Answer (1)

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Mark Sayers Thu 8/4/22 12:32 PM

Hello David,

The value populated for the KB field is not able currently to be connected to/dependent upon different field values in a ticket's form, no. It would be a great idea, but is not currently a feature.

Mark Sayers
Sr Support Consultant, CS

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